Assistant Customer Services Manager

• Handle property handover and aftersales complaints
• Conduct defects inspection
• Manage and monitor external parties to carry out maintenance, improvement and defect rectification works
• Perform other ad-hoc tasks as assigned

• Degree in Property Management, Real Estate, Hospitality or related discipline
• Minimum 3 – 5 years’ experience in customer services management of real estate industry
• Experience in dealing with property handover & aftersales complaints; customer service software & tools
• Strong problem-solving and decision-making skills
• Able to lead and motivate a team
• Good command of both written and spoken English and Chinese, including Putonghua
• Proficiency in PC applications including Chinese word-processing is a must

We offer attractive remuneration packages and fringe benefits to the right candidates.

Please send your resume with expected salary to us via:

• Email: recruitment@hld.com (Attached resume should be in MS Word or Plain Text format), OR
• By Post: Human Resources Department, Henderson Land Development Company Limited, 71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. (Please quote reference code on the envelope)