Senior Officer - Loyalty Operations

• Serve as the primary point of contact for tenants participating in the loyalty program, co-ordinate with the H Coins team to resolve any issues or discrepancies related to reimbursements or program operations
• Ensure efficient and accurate handling of all points redemption & records alignment within the loyalty program, adhering to the established Standard Operating Procedures (SOPs)
• Provide accurate and timely responses to tenants’ enquiries, ensuring clarity on reimbursement procedures, timelines & any operational concerns
• Address and investigate all customer services & member complaints promptly and in accordance with the SOPs to maintain high levels of satisfaction among tenants & members
• Co-ordinate with IT Department or external vendors to ensure all operational platforms are in function
• Assist in drafting and distributing program updates, newsletters and other communications to tenants & members
• Prepare, review and manage memos, quotations & invoices related to program operations, ensure all documents are accurate and are aligned with company policies
• Maintain accurate and up-to-date records of tenant agreements, reimbursements & program documentation, ensuring efficient data management and streamlined filing systems

• Degree in Marketing, Digital Marketing or other related disciplines
• Minimum 6 years’ solid experience in administration or marketing field
• Experience in loyalty program is an advantage
• Responsible, analytical, self-motivated team player with positive can-do attitude and excellent communication skills
• Innovative and drive for changes
• Proficiency in written and spoken English and Chinese

We offer attractive remuneration packages and fringe benefits to the right candidates.

Please send your resume with expected salary to us via:

• Email: recruitment@hld.com (Attached resume should be in MS Word or Plain Text format), OR
• By Post: Human Resources Department, Henderson Land Development Company Limited, 71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. (Please quote reference code on the envelope)