Customer Relationship Management Analyst

General Manager
Ref. code:
HP/CRMA
Responsibilities:
  • Report to Manager and work closely with other key stakeholders on developing and implementing a large-scale group loyalty program
  • Provide data logics and actionable insights & advice to business team from various data sources to support overall loyalty program development strategies and initiatives
  • Prepare regular reports for management and internal stakeholders for understanding the patterns and trends
  • Collaborate with technical team & internal business teams on identifying data formation and troubleshooting issues to provide quality assurance of imported data
  • Manage & design data dashboards, generate customer relationship management (CRM) reports, evaluate business activities based on CRM perspective and provide recommendations for improvement
  • Provide technical CRM data requirements for CRM databases / platforms
Requirements:
  • Degree in Business Analytics, Information Systems, Data Science, Statistics, Management Information Systems or related disciplines
  • Minimum 8 years’ working experience in CRM, customer data analytics or loyalty program, preferably gained from property industry
  • Solid experience in data visualization and dashboard tools such as Tableau & Power BI
  • Proficient in query languages for example Structured Query Language (SQL) and Power Query
  • Experience in data integration from multiple sources such as data warehouse, flat files etc.
  • Familiar with data related regulations and policies
  • Good command of Excel (pivot tables, VLOOKUP & graphing) and PowerPoint
  • Exposure to any business application systems (e.g. CRM, ERP, BI / analytics platform, mobile app etc.) or experience in campaign management tools is a plus
  • Good business & marketing acumen, detail-minded with strong analytical and good report writing skills
How to apply:

We offer attractive remuneration packages and fringe benefits to the right candidates.

Please send your resume with expected salary to us via:

  • Email: recruitment@hld.com (Attached resume should be in MS Word or Plain Text format), OR
  • By Post: Human Resources Department, Henderson Land Development Company Limited, 71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. (Please quote reference code on the envelope)