Customer Relationship Management Analyst

• Report to Manager and work closely with other key stakeholders on developing and implementing a large-scale group loyalty program
• Provide data logics and actionable insights & advice to business team from various data sources to support overall loyalty program development strategies and initiatives
• Prepare regular reports for management and internal stakeholders for understanding the patterns and trends
• Collaborate with technical team & internal business teams on identifying data formation and troubleshooting issues to provide quality assurance of imported data
• Manage & design data dashboards, generate customer relationship management (CRM) reports, evaluate business activities based on CRM perspective and provide recommendations for improvement
• Provide technical CRM data requirements for CRM databases / platforms

• Degree in Business Analytics, Information Systems, Data Science, Statistics, Management Information Systems or related disciplines
• Minimum 8 years’ working experience in CRM, customer data analytics or loyalty program, preferably gained from property industry
• Solid experience in data visualization and dashboard tools such as Tableau & Power BI
• Proficient in query languages for example Structured Query Language (SQL) and Power Query
• Experience in data integration from multiple sources such as data warehouse, flat files etc.
• Familiar with data related regulations and policies
• Good command of Excel (pivot tables, VLOOKUP & graphing) and PowerPoint
• Exposure to any business application systems (e.g. CRM, ERP, BI / analytics platform, mobile app etc.) or experience in campaign management tools is a plus
• Good business & marketing acumen, detail-minded with strong analytical and good report writing skills

We offer attractive remuneration packages and fringe benefits to the right candidates.

Please send your resume with expected salary to us via:

• Email: recruitment@hld.com (Attached resume should be in MS Word or Plain Text format), OR
• By Post: Human Resources Department, Henderson Land Development Company Limited, 71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. (Please quote reference code on the envelope)